Mbet26 Privacy Policy – Malaysia User Personal Data Protection

01 Introduction

Mbet26 is a licensed online gaming platform operator. We act as the data controller for all personal information you provide when using our services.

This Privacy Policy explains:

• Types of personal information we collect from you
• The purpose and legal basis for processing that data
• Parties who may receive your data and under what circumstances
• Security measures we take to protect your data
• Your rights regarding personal data and how to exercise them

If you have any questions regarding this Privacy Policy or how we process your data, please contact our Privacy Officer by email at [email protected].

02 Information We Collect

We collect your personal information through several means — directly from you, automatically as you use the platform, and in some cases from trusted third-party sources.

2.1 Information You Provide Directly

2.2 Information Collected Automatically

When you use the mbet26 platform, our systems automatically record certain technical information to ensure the platform operates correctly and securely:

• IP address and general location information (country/city level)
• Device type, operating system, and web browser version
• Pages visited, time spent, and navigation patterns within the platform
• Login and logout session logs including time and date
• Cookie information and device identifiers
• Game performance data and betting records

2.3 Information From Third-Party Sources

In certain situations, we may receive information about you from trusted sources, including identity verification service providers, licensed payment processors, and fraud prevention agencies. All such information is combined with your mbet26 records for security and compliance purposes only.

03 How We Use Your Data

Mbet26 only uses your personal data for legitimate, stated purposes. The following is a complete list of our data processing purposes:

• Account Management: Creating, verifying, and maintaining your account on the mbet26 platform
• Transaction processing: Processing deposits, withdrawals, and all financial activity in your account
• Identity Verification (KYC): Verifying that you meet age and identity requirements before a withdrawal is processed
• Platform security: Detecting and preventing fraud, money laundering, and unauthorised access
• Customer support: Resolving enquiries, complaints, and providing technical support
• Service communications: Sending important notifications relating to your account, transactions, and policy changes
• Marketing (with your consent): Keeping you informed about mbet26's latest promotions, bonuses, and offers
• Legal compliance: Fulfilling obligations under Malaysian law and the requirements of competent authorities
• Platform improvement: Analysing usage patterns to improve the overall user experience

04 Legal Basis for Processing

Every personal data processing activity we carry out is based on at least one of the following valid legal bases:

• Consent: You have given explicit consent for us to process your data for specific purposes, such as the use of optional cookies or receiving marketing communications.
• Contract Performance: Processing is necessary to perform the agreement between you and mbet26, for example to process transactions and manage your account.
• Legal Obligation: Processing is necessary to comply with a legal obligation applicable to mbet26, such as anti-money laundering (AML) reporting requirements.
• Legitimate Interests: Processing is necessary for the legitimate interests of mbet26 or a third party, such as preventing fraud and ensuring platform security, provided those interests do not override your rights and freedoms.

05 Data Sharing with Third Parties

Mbet26 does not sell your personal information to anyone. We only share your data in the following situations and with parties bound by strict confidentiality obligations:

5.1 Service Providers

We work with trusted third-party service providers to help operate the platform, including licensed payment processors, KYC and identity verification service providers, cloud infrastructure and cybersecurity providers, and customer support service providers. All such providers are bound by data protection agreements that require them to safeguard your data.

5.2 Legal Authorities

Mbet26 may disclose your data to law enforcement agencies, courts, or regulatory bodies when required by law or court order. In all such cases, we disclose only the minimum data necessary.

5.3 Business Transfers

In the event of any merger, acquisition, or sale of mbet26 business assets, your personal data may be transferred as part of that process. You will be notified in advance and your rights under this Privacy Policy will continue to be protected.

06 Data Security

Mbet26 invests seriously in cybersecurity infrastructure to ensure your personal data remains protected at all times. The security measures we have implemented include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and mbet26 servers is fully encrypted using the latest encryption protocols.
• Data-at-rest encryption: Sensitive data stored in our databases, including financial information and identity documents, is encrypted using AES-256 algorithms.
• Strict access control: Only mbet26 staff who require access to specific data to perform their duties are permitted to do so, and such access is logged and audited on a regular basis.
• Two-factor authentication (2FA): 2FA is available for all user accounts to add an extra layer of security.
• 24/7 Monitoring: Our threat monitoring system operates 24/7 to detect and respond to any suspicious activity.
• Regular security testing: We conduct regular penetration testing and security audits carried out by independent parties.

While we take all reasonable steps to protect your data, no security system is entirely risk-free. We encourage you to also protect your account by using a strong password and never sharing your login credentials with anyone.

07 Data Retention Period

Mbet26 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.

Once the designated retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked to you.

08 Your Rights

As a registered mbet26 user in Malaysia, you have the following rights regarding your personal data. We fully respect these rights and will respond to your requests within a reasonable timeframe.

To exercise any of the above rights, please contact us at [email protected] with the subject line "Privacy Rights Request". We will verify your identity before processing your request and will respond within 30 days.

09 Cookies & Tracking Technologies

Mbet26 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: These cookies are required for the platform to function properly — for example, to maintain your login session and keep your account secure. They cannot be disabled.
• Performance Cookies: Helping us understand how users interact with the platform so we can continually improve your gaming experience.
• Functional Cookies: Remembering your preferences such as language and display settings so you don't have to reset them every time you log in.
• Marketing Cookies: Used to display relevant promotions to you. These cookies are only activated with your consent.

You can manage your cookie settings through the options available in your account settings or via your web browser settings. However, disabling essential cookies may affect platform functionality.

10 Cross-Border Data Transfers

In operating our integrated platform, some of your personal data may be processed or stored on servers located outside Malaysia. In all such cases, mbet26 ensures that data transfers are protected by adequate mechanisms, including:

• Data processing agreements compliant with standards equivalent to Malaysia's PDPA
• Use of certified cloud providers with internationally recognised security certifications (ISO 27001, SOC 2)
• Periodic security assessments of overseas data storage infrastructure

We do not transfer your data to countries lacking adequate data protection standards without first putting appropriate additional safeguards in place.

11 Children's Privacy

The mbet26 platform is strictly for users aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18. Should we discover that a minor has registered an account or provided us with personal data, we will take immediate steps to delete the account and all associated data.

If you are a parent or guardian and believe your underage child has registered on mbet26, please contact us immediately at [email protected] and we will address the matter with high priority.

12 Contact Us

If you have any questions, concerns, or wish to exercise any of your privacy rights, please contact the mbet26 Privacy Officer through the following channels:

• Email: [email protected] (subject: "Privacy Enquiry")
• Live Chat: Available 24/7 on the mbet26 platform
• Targeted Response Time: 3–5 business days for general enquiries; 30 days for formal rights requests

You also have the right to lodge a complaint with the Malaysia Department of Personal Data Protection if you believe your personal data has been processed unlawfully or in violation of PDPA 2010.